What to do in a crisis

In an emergency or out of hours, if you have harmed yourself or someone else, or are worried that you might, you can go to:

Bedford Hospital
Accident and Emergency Department
South Wing, Kempston Road, Bedford MK42 9DJ

You can also call on 01234 355 122

Luton & Dunstable Hospital
Accident and Emergency Department
Lewsey Road, Luton, LU4 0DZ

You can also call on 01582 491166

Lister Hospital
Accident and Emergency Department
Coreys Mill Lane, Stevenage, SG1 4AB

You can also call on 01438 314333



For some people, coming to see a therapist for the first time can be a great relief. They think, at last, they are getting help with a difficult problem and feel hopeful. For others seeing a therapist for the first time can raise a lot of difficult and painful thoughts and feelings that they may have tried to avoid. When this happens people can sometimes feel hopeless. This page will help you think about what you can do and where you can turn to for help.

Getting in touch with your therapist

You may have talked with your therapist and agreed an action plan to manage these difficult times. If you haven’t done this yet, and you are finding it difficult to cope with your feelings of depression or anxiety, your therapist will be happy to talk things through with you.

If you feel in crisis on a day when you are not due to see your therapist, you could always call the office on 01234 880400 and we will ask them to contact you although this may not be immediately. If you feel you can not wait to talk to your therapist you should call the numbers further on in this page instead.

Is there anything else you could do?

When you feel quite desperate or hopeless, it may be because you are stuck in a rut of repeated thoughts and/or actions. Just doing something small to change this pattern can help. If you find yourself stuck in a loop of thinking, make a deal with yourself to do something you’ve enjoyed in the past, something like taking a short walk to get some fresh air, or listening to a favourite piece of music, just for 10 minutes or so, just to see if you feel any better.

Can family or close friends help?

For some people, talking with friends and/or family can help in a crisis. If you have a close family member or a friend you get on well with, they might be the best person to turn to if you finding yourself unable to cope.

Help lines

You might not want to talk to a family member or close friend about things that are so very difficult and/or personal. If this is the case and you are struggling, you could try one of the following help lines:

Samaritans – Call 116 123 for free
(24 hour crisis line for people contemplating harming themselves)

Saneline 0300 304 7000 6pm – 11pm every day – Calls from a mobile maybe charged
(Practical information, crisis care and emotional support)

No Panic 0844 967 4848 10am – 10pm every day – Call will be charged
(For people experiencing panic or anxiety problems)

Aanchal 0845 451 2547 – Calls maybe charged
(24 hour crisis line for Asian women experiencing domestic abuse)

NHS and other services

If you need to you can contact your GP on the usual number during surgery hours.

Outside of surgery hours you can call NHS Direct 111, and the team will direct you to the most appropriate care.

Emergency Duty Team

0300 300 8123 (Operated by Social Services across Bedfordshire, and will deal with urgent mental health issues)