The Bedfordshire Wellbeing Service offers a range of free and confidential talking therapies and specialist support to help you feel better.

Find out about what people think about our service.

Hear from those who have used our service in this video. You can also click the tabs below for more information about the service.

What happens when you get in touch with us?

If you use the self-referral form or are referred by your GP or a Healthcare Professional then one of our friendly Admin Team will send you a text message (if permission is given) to advise that they will be calling you from a withheld number. Once contact is made they will take your details and book you in for an assessment with a therapist within 7 days.

If you contact us on 01234 880400 Option 2 to self-refer, one of our friendly Admin Team will take your details and book you in for an assessment with a therapist within 7 days.

When an assessment date is agreed and booked, you will be sent an appointment confirmation letter and a welcome pack. These documents can be emailed to you for speed or sent by post, if you prefer. To view each document in the Welcome pack see below and upload a copy:-

Questionnaire (PHQ9 / GAD7 etc) CLICK HERE
Your Records and You CLICK HERE
People Participation Leaflet CLICK HERE
What to do in a Crisis CLICK HERE

What happens next?

As you approach the date of your assessment, you will receive a text reminder (if permission has been given). If you have provided an email address and given permission, you will receive a web based version of the questionnaire that was sent with your appointment confirmation letter. This asks you to reflect on how you have been feeling over the previous two weeks and forms part of the assessment. You will simply need to place a tick in the appropriate boxes and submit the questionnaire. Your answers will be automatically updated to your file ready for your assessment with the therapist.

Assessment

The therapist will call you, at the date and time that you agreed, to complete the assessment. The assessment can take up to 45 minutes and you should be somewhere quiet and private to take the call and not be driving.

If you are unable to attend your appointment please contact us as soon as possible so that we can offer your appointment to another patient. If you do not attend (DNA) two appointments or you cancel three appointments this will result in your case being closed and you will be discharged from the service.

At the end of the assessment the therapist will agree a date and time with you for them to call you with an outcome and to discuss the immediate options available to you.

Bedfordshire Wellbeing Service offers evidence-based psychological therapy to help support and treat common mental health problems such as depression and anxiety. We offer a number of different approaches and formats all delivered by trained staff.

We offer skills-based teaching sessions where people can learn about how their thoughts and behaviours can impact and affect their emotions and moods. You will learn skills and techniques to change these types of thinking processes, which can have a positive impact on our mood.

All of the treatments that we offer are informed by NICE guidelines and evidence-based treatment protocols. As a result, the services we offer are all short term therapy sessions. Please do not hesitate to contact us for more information.

At present due to Covid-19 all individual and group sessions are continuing via telephone or through webcam/online video sessions.

About Cognitive Behavioural Therapy (CBT)

Cognitive Behavioural Therapy (CBT) is an evidence-based talking therapy which helps people explore the links between their thoughts, feelings, physical sensations and behaviours. Negative thoughts can lead to negative feelings and avoidant behaviours which can cause a vicious cycle and maintain the difficulties people are experiencing. By learning skills and techniques in structured talking therapy sessions, we can learn to challenge unhelpful thoughts and behaviours in order to have a positive effect on our feelings and emotions.

CBT can help people see the same situation from a different perspective, whilst also encouraging them to use different behavioural approaches in order to break the vicious cycle. A change in our thoughts and behaviours can have a positive impact on our emotions. The diagram below helps show the links:

CBT ABC Model

At present due to Covid-19 all individual and group sessions are continuing via telephone or through webcam/online video sessions.

About Workshops / Groups

Bedfordshire Wellbeing Service provides workshops and groups for a variety of different topics. Your therapist will discuss the options available to you at your first appointment.

Due to Covid-19, all groups are currently being run online. Some of our workshops are run as a presentation where interaction is minimal and others are more interactive where we encourage communication between members. At assessment, your therapist will help you decide which option may suit your needs best. The Bedfordshire Wellbeing Service uses ‘Cisco Webex’ to deliver online workshops and groups. To be able to access these you will require a desktop computer / laptop / tablet / mobile phone (via app only) which is connected to the internet and has sound enabled. You may prefer to use headphones for a better sound experience.

Before your online session begins you will be emailed an invitation - please click the green 'Join Meeting' button and follow the instructions on screen. Please make sure you are in an environment that is appropriate for therapy. You may like to use headphones so that the conversation is more confidential, and ensure you are not in a public space where others could overhear your session.

You can find more details about our workshops here.

Online Session Troubleshooting:

- I haven’t received an email with a link to the session.
Please check your junk folder for your email accounts, unfortunately sometimes emails from NHS accounts can end up here.

- I try to log on but there is no room to connect to.
You can only log into a room if your therapist is there first. Please exit, wait a few minutes
and try again.

- Webex is trying to install an app but this isn’t working.
If there are problems involving the app, on the screen there will be an ‘Open in browser’
option which you can select. Webex should open as normal.

- I cannot be heard/cannot hear the other person
Please check your microphone and speakers/headset are on and turned up.

About Webinars

The Bedfordshire Wellbeing Service is pleased to be able to offer a range of Webinars that can be accessed from the comfort of your home. A Webinar is a presentation delivered live over the internet that is composed of images (e.g presentation slides, video etc) with one presenter or more talking through the material. East London NHS Foundation Trust uses ‘Cisco Webex’ to deliver webinars. To view a Webinar you will require a desktop computer / laptop / tablet / mobile phone (via app only) which is connected to the internet and has sound enabled.

You will not use a video camera or microphone to interact at any time. There may be specific methods of interaction used by your presenter which are optional and anonymous, but there will be no conversation or interaction between the audience.

Following registration for a Webinar (including completing our set questionnaires) you will be emailed a link to the Webinar with a green 'Join Meeting' button which you need to click on before the start time. You will be prompted to enter your name – please just enter your initials. You will notice you can see other users initials on a toolbar – please click and drag this toolbar out of the way so it does not obstruct your view of the presentation.

Please ensure, prior to the Webinar, that sound is working on your device. We will play music before the Webinar begins so that you can check that both the audio and visual are working correctly for you.

We currently have 2 webinars available;

- Mental Wellbeing in Times of Uncertainty (in response to Covid-19)

- Staying Well Whilst Adjusting to Covid-19 Lockdown

You can access these via self-referral.

Online Session Troubleshooting:

- I haven’t received an email with a link to the session.
Please check your junk folder for your email accounts, unfortunately sometimes emails from NHS accounts can end up here.

- I try to log on but there is no room to connect to.
You can only log into a room if your therapist is there first. Please exit, wait a few minutes
and try again.

- Webex is trying to install an app but this isn’t working.
If there are problems involving the app, on the screen there will be an ‘Open in browser’
option which you can select. Webex should open as normal.

- I cannot be heard/cannot hear the other person
Please check your microphone and speakers/headset are on and turned up.

About Individual Therapy

Individual therapy may consist of telephone sessions or online face to face sessions. The length of each session, number of sessions and frequency of sessions will vary depending on the main presenting problem and the level of severity of difficulties. The first stages of individual therapy usually involve an assessment and creating a shared understanding between client and therapist of the client’s difficulties and maintaining factors. The treatment plan is then discussed and agreed upon. Bedfordshire Wellbeing Service offers short term evidence based interventions, predominantly based on Cognitive Behavioural Therapy principles.

Your assessing therapist would be happy to discuss further with you and guide you to clinically appropriate treatment options based on your main presenting difficulties.

Due to Covid-19 all current face to face treatment is taking place online via a program called 'Cisco Webex'. To use Webex you will require a desktop computer / laptop / tablet / mobile phone which is connected to the internet and has sound and a microphone enabled. Your therapist will email you a link to your session - all you need to do is click the green 'Join Meeting' button in this invitation to connect to your session.

Online session troubleshooting:

- I haven’t received an email with a link to the session.
Please check your junk folder for your email accounts, unfortunately sometimes emails from NHS accounts can end up here.

- I try to log on but there is no room to connect to.
You can only log into a room if your therapist is there first. Please exit, wait a few minutes
and try again.

- Webex is trying to install an app but this isn’t working.
If there are problems involving the app, on the screen there will be an ‘Open in browser’
option which you can select. Webex should open as normal.

- I cannot be heard/cannot hear the other person
Please check your microphone and speakers/headset are on and turned up.

Long Term Conditions

The Bedfordshire Wellbeing Service has clinicians trained in delivering Cognitive Behavioural Therapy for those with Long Term Conditions (LTC).

This may include (but is not limited to) diabetes, COPD, and pain.

Our treatment options specifically for those with LTC's include group workshops, computerised CBT, over the telephone CBT and one to one CBT via webcam. You may self-refer or be referred by a health professional to access these options, and at assessment we will discuss the most appropriate route of treatment with you.

Due to Covid-19 we are currently no offering any face to face appointments however we are continuing to carry out assessments and treatment via telephone and webcam. Our diabetes and respiratory groups are still available to join as an online group - for further information please contact us via email at elt-tr.bedfordiapt@nhs.net or self-referral.

Types of Conditions / Self Help Leaflets / NHS Apps

Bedfordshire Wellbeing Service can help support people with a number of conditions, including the ones listed below:

  • Depression and Low Self Esteem
  • Generalised Anxiety Disorder (GAD)
  • Post Traumatic Stress Disorder (PTSD)
  • Obsessive Compulsive Disorder (OCD)
  • Health Anxiety
  • Social Anxiety
  • Panic
  • Agoraphobia
  • Phobia
  • Living with long term health conditions

See below some of the booklets that a therapist may use to help you on your road to feeling better. To download the booklet simply click on the image

Additionally there are a number of Self Help Leaflets created by the Bedford Clinical Commissioning Group, a digital bookshelf to help manage and improve your health and wellbeing. All Guides are available to watch as a video, download to read or as an audio.

Click here to go to the Self Help Leaflets digital bookcase

Additionally there are a range of apps available at the NHS Apps Library, a directory to assist you in finding digital tools to help manage and improve your health. All Apps are assessed against a range of NHS standards and are available for both Apple and Android devices.

NHS Apps Library

About Workplace Wellbeing

There is currently a real focus on mental health in the workplace with projects to help workplaces improve on staff wellbeing. Did you know that IAPT (Improving Access to Psychological Therapies) was originally set up to get employees back to work? The Bedfordshire Wellbeing Service offers educational workshops tailored to your company needs, for example:- Mindfulness, Stress Management at Work, Improving My Sleep and How to Manage My Worries. For more information on how we can help your staff wellbeing please email us at elt-tr.bedfordiapt@nhs.net or call 01234 880400 and speak to one of our Team Leads.